The study seeks to understand how passport office structures and interactions shape e-passport application portal development in developing countries. E-government research have focused largely on adoption, implementation, evaluation, use with less concentration on the development of such portals. To address this research gap, this study combines Giddens’ structuration theory as the analytical lens and the interpretive qualitative case study to answer the research question how does the interaction of structure and human action shape e-passport application portal development. Findings demonstrate that while challenges such as different development platforms, non-consideration of the benefits of changes in structure over time exist, the absence or presence of strategic systems shape structure. The implication for research, practice and policy are discussed.