Software updates have recently become a common phenomenon in software development and maintenance. This is due to the rise of ubiquitous and interconnected IT that enables developers to frequently fix bugs, enhance features, or even add new functionalities. This paper contributes to the post-adoption topic of IS research by investigating the understanding of how users perceive software updates of hedonic software. The focus is to understand how and what users perceive and expect from upcoming updates. Pokémon GO is the IT artifact that will be examined with the paper as it is a prime example of an innovative and trending game that was released relatively unfinished, but is constantly improved via updates. We use the IS continuance model to evaluates the players perception on: expectations before the initial use, confirmation or disconfirmation, perceived ease of use, perceived enjoyment, expectations for upcoming software updates, and continuance intention.
Franzmann, Daniel, "User Expectations of Hedonic Software Updates" (2017). PACIS 2017 Proceedings. 137.