The Pacific Asia Conference on Information Systems (PACIS) is an annual academic conference intended to provide a high quality conference for researchers, senior scholars, practitioners to share their visions and knowledge. The theme of the conference this year is “IT Governance for Future Society.” With the rapid development and application of new information technologies, how to manage them effectively to increase productivity and reduce risks is critical. This is particularly important for developing countries in the Asia Pacific Region.

There are 1 Doctoral Consortium, 4 academic and industrial Keynote Speeches, 9 Parallel Sessions, 7 Panel Sessions, 1 Junior Faculty Consortium, 1 Tutorial Session, 3 Workshop Sessions, 68 Completed Research Paper Sessions, 10 Research-in-progress Sessions and 10 Poster Sessions in the five-day program.

PACIS 2016 has reached a milestone in terms of paper submissions and attendances. The 2016 Call for submissions elicited 741 submissions. As a result, we were able to select 398 high quality (204 completed-research-paper, 40 research-in-progress and 154 posters) papers for the conference. With more than 550 international delegates and participants from 40 nations, this Annual Conference provides us for sharing our research experiences and discusses the implications of our work for practice.

Finally, all 398 papers are included in our proceedings, which are available from both the AIS Library and the PACIS 2016 website (http://www.pacis2016.org/).

Conference Co-chairs,
Dr. Ting-Peng Liang (National Sun Yat-sen University)
Dr. Shin-Yuan Hung (National Chung Cheng University)

Program Co-chairs,
Dr. Patrick Y.K. Chau (The University of Hong Kong)
Dr. She-I Chang (National Chung Cheng University)

Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016)
ISBN: 9789860491029

Submissions from 2016

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TOWARDS AN ONTOLOGICAL FRAMEWORK FOR KNOWLEDGE SHARING IN HEALTHCARE SYSTEMS, Iman Ben Hamouda, Olfa Chourabi Tantan, and Imed Boughzala

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ARE YOU REALLY HIDDEN? ESTIMATING CURRENT CITY EXPOSURE RISK IN ONLINE SOCIAL NETWORKS, Xiao Han and Leye Wang

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STRATEGY TO PROMOTE LOCATION SHARING ON SOCIAL NETWORK UNDER PERSPECTIVES OF CULTURE, Quang-An Ha and Jeng-Chung Victor Chen

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EXPLORING THE IMPACT OF MOBILE PRODUCT INFORMATION SYSTEMS ON CONSUMERS’ PERCEIVED FOOD QUALITY, Marvin Hegen

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INDIVIDUALITY OR CONFORMITY: RECOMMENDATION EXPLOITING COMMUNITY-LEVEL SOCIAL INFLUENCE, Jiangning He, Hongyan Liu, Jun He, and Sanpu Han

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FACILITATING E-MOBILITY THROUGH DIGITAL TECHNOLOGIES – DEVELOPMENT AND EVALUATION OF A DYNAMIC BATTERY-LEASING BUSINESS MODEL, Björn Hildebrandt, Gerrit Remané, Benjamin Brauer, and Lutz M. Kolbe

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DOES IT AUGMENT ORGANISATIONAL CAPABILITIES (OR VICE VERSA)? –IMPLICATIONS FROM JAPANESE DAT, Masaaki Hirano and Roger Goodman

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AN EMPIRICAL STUDY ON CHINA’S EVOLUTIONARY STATE OF REGIONAL INNOVATION SYSTEM FROM SELF-ORGANI ZATION PERSPECTIVE, Jin Hong, Ping Deng, and Xiumei Guo

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HOW BEHAVIORS ON SOCIAL NETWORK SITES AND ONLINE SOCIAL CAPITAL INFLUENCE SOCIAL COMMERCE: THE CASE OF FACEBOOK, Shwu-Min Horng, Chih-Lun Wu, and Ting-Peng Liang

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FACTORS DETERMINING A FIRM’S INNOVATIVENESS: AN EMPIRICAL STUDY OF CHINESE E-COMMERCE INDUSTRY, Fangfang Hou, Alain Yee-Loong Chong, and Boying Li

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USING PROCESS MINING TO MEASURE THE EXPECTED COSTS OF BUSINESS PROCESSES, Bo Hsiao, LihChyun Shu, Michal Young, and Hsueh-Ching Yang

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ONLINE USER INTENTION TO SELECT A SHARED ACCOUNT OPTION ON MULTI-SERVICE PLATFORMS, Pei-Hsieh Hsieh and Yu-Ting Hsiao

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PREDICTING COMPANY REVENUE TREND USING FINANCIAL NEWS, Wei-Lin Hsieh, San-Yih Hwang, Hsin-Ching Huang, and Shanlin Chang

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CUSTOMER READINESS, MARKET ORIENTATION AND TRANSACTION FREQUENCY IN MOBILE BANKING SERVICE RECOVERY, Hsin Hsin Chang, Chen Su Fu, Shu-Hui Chen, Wei Zong Chiu, and Yu-Yu Lu

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DOES PRIVACY THREAT MATTER IN MOBILE HEALTH SERVICE? FROM HEALTH BELIEF MODEL PERSPECTIVE, Hui-Mei Hsu

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EXPLORING THE INTERACTION BETWEEN VERTICAL AND, Jack Shih-Chieh Hsu, Yuzhu Li, and Hua Sun

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PHOTOGRAPH TAKING AND MUSIC SELECTION USING BRAINWAVE CONTROL PHOTOGRAPH TAKING AND MUSIC SELECTION USING BRAINWAVE CONTROL, Wei-Yen Hsu, Nai-En Chang, Yi-Ting Lin, Kuan-Ying Chen, and Chih-Xiang Hsu

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WHAT ARE THE MAIN CHALLENGES TO ONLINE AUCTION REPURCHASE BEHAVIOUR MOTIVATION?, Yu-Wei Hsu, Lesley Gardner, and Ananth Srinivasan

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THE ANTECEDENTS OF AN INDIVIDUAL'S COMMITMENTS TOWARD CONTINUOUSLY USING SOCIAL NETWORK SITE, Hsin-Yi Huang, Li-Yu Lee, and Sheng-Pao Shih

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WILLINGNESS AND ABILITY TO PERFORM INFORMATION SECURITY COMPLIANCE BEHAVIOR: PSYCHOLOGICAL OWNERSHIP AND SELF-EFFICACY PERSPECTIVE, Hung-Wei Huang, Neeraj Parolia, and Keng-Ting Cheng

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MARKET REACTIONS TO BIG DATA IMPLEMENTATION ANNOUNCEMENTS ., Tony, Cheng-Kui Huang; Tawei Wang; and Ya-Ting Tsai

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A STUDY OF PRIVACY REQUIREMENTS FOR SMART TOYS, Patrick C. K. Hung, Marcelo Fantinato, and Laura Rafferty

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FACTORS INFLUENCING BUSINESS INTELLIGENCE SYSTEMS IMPLEMENTATION SUCCESS IN THE ENTERPRISES, Shin-Yuan Hung, Yu-Wen Huang, Ching-Chieh Lin, Kuan-chin Chen, and J. Michael Tarn

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HOTEL RECOMMENDATION SYSTEM BASED ON REVIEW AND CONTEXT INFORMATION: A COLLABORATIVE FILTERING APPRO, Ya-Han Hu, Pei-Ju Lee, Kuanchin Chen, J. Michael Tarn, and Duyen-Vi Dang

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THE CONTINGENT ADOPTION OF ICT INNOVATIONS: THE CASE OF AN INDONESIAN UNIVERSITY, Sandra Irawan, Susan Foster, and Kerry Tanner

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ANALYSIS OF THE GROWTH OF SOCIAL NETWORKING SERVICES BASED ON THE ISING TYPE AGENT MODEL, Mitsuru Ishii

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A NEUROSECURITY PERSPECTIVE ON THE FORMATION OF INFORMATION SECURITY AWARENESS – PROPOSING A MULTI-METHOD APPROACH, Lennart Jaeger and Andreas Eckhardt

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INDIVIDUAL BOUNDARY MANAGEMENT: AN EMPIRICAL INVESTIGATION ON TECHNOLOGY-RELATED TACTICS, Katharina Jahn, Michael Klesel, Kristina Lemmer, Andreas Weigel, and Björn Niehaves

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SPILLOVER EFFECTS IN USER-GENERATED CONTENT: EVIDENCE FROM ONLINE REVIEWS OF INTERDEPENDENT SERVICE CHAINS, Christian Janze

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BEST PRACTICES OR IMPROVISATION IN SYSTEM CHANGE? AN EXPLORATORY ST, Simpson Jason R, Wilkin Carla, Campbell John, Keating Byron, and Moore tephen

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THE CHALLENGES AND OPPORTUNITIES OF SHARING ECONOMY – A NEW WRAPPING FOR DOING BUSINESS ONLINE?, Jinglu Jiang

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BUILDING AND VALIDATING INFORMATION SYSTEMS THEORY USING A CASE STUDY SEQUENTIAL EXPLANATORY MIXED METHODS RESEARCH, Osden Jokonya

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THE RELATIONSHIP BETWEEN IT INVESTMENT AND EMPLOYMENT: ARE THEY SUBSTITUTES OR COMPLEMENTS?, Woo-Jin Jung, Sang-Yong Tom Lee, and Hee-Woong Kim

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PLATFORM CONSTELLATIONS: THE CASE OF KAKAOTALK AND LINE, Staykova Kalina S and Damsgaard Jan

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TRUST IN SHARING ECONOMY, Parves Kamal and Jim Q. Chen

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AN EMPIRICAL INVESTIGATION OF DATA GOVERNANCE: THE ROLE OF ACCOUNTABILITIES, Taro Kamioka, Xubin Luo, and Tommi Tapanainen

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DIFFERENT ANTECEDENTS FOR DIFFERENT KNOWLEDGE TRANSFER: A RELATIONAL PERSPECTIVE, Minhyung Kang

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EXAMINING THE EFFECT OF USER EMPOWERMENT ON KNOWLEDGE SHARING, Youn-Jung Kang, Jin Yong Lee, and Hee-Woog Kim

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A SOCIAL MEDIA ANALYTICS CAPABILITIY FRAMEWORK FOR FIRM’S COMPETITIVE ADVANTAGE, Abdul Karim, Noushad Khan, and Gohar Feroz Khan

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CRITICAL EXPERIENCES DURING THE IMPLEMENTATION OF A SELF-TRACKING TECHNOLOGY, Tuomas Kari, Sanna Koivunen, Lauri Frank, Markus Makkonen, and Panu Moilanen

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USEFULNESS OF ICT IN THE PREVENTION OF CHILDHOOD DISEASES AND IN THE MENTAL CARE OF THE CHILDREN’S PARENTS IN REGIONAL AREAS OF INDIA, Jitsuzo Katsumata

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SOCIAL MEDIA MARKETING ANALYTICS: A MULTICULTURAL APPROACH APPLIED TO THE BEAUTY & COSMETICS SECTOR, Hajer Kefi, Sitesh Indra, and Talel Abdessalem

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ACHIEVING MOBILE SOCIAL MEDIA POPULARITY: AN EMPIRICAL INVESTIGATION, Xiaobo Ke, Yangsen Chen, and Helen S Du

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UNDERSTANDING THE USE AND IMPACT OF LEARNING ANALYTICS ON STUDENT EXPERIENCE MANAGEMENT IN THE UK HIGHER EDUCATION SECTOR, Claudette Kika, Yanqing Duan, and Guangming Cao

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FACTORS INFLUENCING THE INTENTION TO ADOPT IDENTITY THEFT PROTECTION SERVICES: SEVERITY VS VULNERABILITY, A-Young Kim and Tae-Sung Kim

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FACTORS AFFECTING PRIVACY INTRUSION ON SOCIAL NETWORKING SITES, Sanghui Kim and DongBack Seo

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HOW TO DESIGN INFORMATION TECHNOLOGY THAT FACILITATES DETACHMENT FROM WORK: AN EMPIRICAL INVESTIGATION OF WORK-DISCONTINUANCE INTENTION, Michael Klesel, Katharina Jahn, Marius Müll, and Björn Niehaves

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UNDERSTANDING THE ROLE OF DECISION SUPPORT SYSTEMS IN GREEN IS RESEARCH: LITERATURE REVIEW AND RESEARCH AGENDA, Benjamin Klör

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CAPABILITIES TO ACHIEVE BUSINESS INTELLIGENCE AGILITY – RESEARCH MODEL AND TENTATIVE RESULTS, Tobias Knabke and Sebastian Olbrich

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THE ROLE OF QUALITATIVE SUCCESS FACTORS IN THE ANALYSIS OF CROWDFUNDING SUCCESS: EVIDENCE FROM KICKSTARTER, Jascha-Alexander Koch and Qian Cheng

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THE RELATIONAL STRUCTURE OF MULTI-VENDOR OUTSOURCING: ITS IMPACT ON ORGANIZATIONAL LEARNING, Yunmo Koo and Jae-Nam Lee

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ANALYSING PHYSICAL ACTIVITY BEHAVIOUR WITH SELF-ORGANIZING MAPS – A RCT STUDY WITH POLAR ACTIVE, Eija Koskivaara

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THE ROLE OF REVIEW AROUSAL IN ONLINE REVIEWS: INSIGHTS FROM EEG DATA, Kevin K.Y. Kuan, Jessica Smith, Na Liu, and Simon K. Poon

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HOW DO ONLINE BOOKSTORES INFLUENCE THE SALES OF TRADITIONAL BOOKSTORES IN CHINA?, Jonas Kuhlmann, Peng Xu, Sha Li, and Li Zhou

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FACTORS INFLUENCING ADOPTION OF AUGMENTED REALITY TECHNOLOGY FOR E-COMMERCE, Karippur Nanda Kumar, Shalini Chandra, Supreeth Bharati, and Sushma Manava

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MAY A HEALTHCARE SOCIAL NETWORKING SITE HELP REVEAL HIDDEN QUALITY OF A HEALTHCARE PROVIDER?, Ling-Chieh Kung and Ho Ho

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ONLINE IN-STORE REFERRALS FOR PRODUCTS WITH VERTICAL DIFFERENTIATION, Ling-Chieh Kung, Pei-Yu Sun, Chien-Yu Huang, and Wei-Che Lee

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PLATFORM DELIVERY: A GAME-THEORETIC ANALYSIS OF A NEW DELIVERY MODEL IN THE SHARING ECONOMY, Ling-Chieh Kung and Guan-Yu Zhong

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UNDERSTANDING INDIVIDUALS’ KNOWLEDGE CREATION AND LEARNING BEHAVIOR IN R&D TEAMS, Hui-Min Lai and Pi-Jung Hsieh

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NO PRIVACY SURPRISES IN MOBILE APPS: MANAGING PRIVACY EXPECTATION THROUGH ANNOTATED SECURITY INFORMATION IN APP STORES, Li Sa Lai and Ben CF Choi

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INFORMATION SYSTEMS FOR IMPROVING MENTAL HEALTH: SIX EMERGING THEMES OF RESEARCH, Sitwat Usman Langrial and Päivi Lappalainen

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A Methodological Demonstration of Set-Theoretical Approach to Social Media Maturity Models Using Necessary Condition Analysis, Lester Allan Lasrado, Ravi Vatrapu, and Kim Normann Andersen

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THE EFFECTS OF SOCIAL CAPITAL ON BRAND EVANGELISM IN ONLINE BRAND FAN PAGE: THE ROLE OF PASSIONATE BRAND LOVE, Crystal T. Lee and Sara Hsieh

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THE IMPACT OF TRAFFIC INFORMATION ACCURACY ON ROUTE PLANNING QUALITY, Eunhee Lee, Injoon Choi, and Kihoon Kim

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IMPACT OF PSYCHOLOGICAL EMPOWERMENT, POSITION AND AWARENESS OF AUDIT ON INFORMATION SECURITY POLICY COMPLIANCE INTENTION, Haewon Lee, Soohyun Jeon, and Anat Zeelim-Hovav

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CONFIRMING THE EFFECT OF DEMOGRAPHIC CHARACTERISTICS ON INFORMATION PRIVACY CONCERNS, Hwansoo Lee, Siew Fan Wong, and Younghoon Chang

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ENTREPRENEURIAL CHARACTERISTICS: A SYSTEMATIC LITERATURE REVIEW, Hyejung Lee, Jungwoo Lee, Kwansub Shim, and Hyejung Lee

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GENERALIZING ICT USER TYPOLOGIES, Jungwoo Lee, Inkyu Kim, and Hyujung Lee

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A TEXT MINING APPROACH TO THE ANALYSIS OF INFORMATION SECURITY AWARENESS: KOREA, UNITED STATES, AND CHINA, Tae-Heon Lee, Won-Kyung Sung, and Hee-Woong Kim

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UNDERSTANDING CONSUMERS O2O BUSINESS MODEL ADOPTION, Yao-Kuei Lee and Wen-Li Li

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INTEGRATING TRA AND TOE FRAMEWORKS FOR CLOUD ERP SWITCHING INTENTION BY TAIWANESE COMPANY, Yi-Hung Lee, Pingyu Hsu, Yu-Wei Chang, and Yun-Shan Cheng

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TECHNOLOGY-MEDIATED SHARING ECONOMY: UNDERSTANDING USER PARTICIPATION IN COLLABORATIVE CONSUMPTION THROUGH THE BENEFITCOST PERSPECTIVE, Zach W. Y. Lee, Tommy K. H. Chan, M. S. Balaji, and Alain Yee-Loong Chong

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DIGITALLY ENABLED GRASSROOTS ENTERPRENEURSHIP FOR RURAL DEVELOPMENT, Carmen Leong, Shan L. Pan, Kathy Zhu, and Lili Cui

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A SPATIO-TEMPORAL ANALYSIS ON THE FOREST FIRE OCCURRENCE IN CENTRAL KALIMANTAN, INDONESIA, Ariesta Lestari, Grace Rumantir, and Nigel Tapper

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IMPACT OF SOCIAL MEDIA ON CUSTOMER SATISFACTION: A PERSPECTIVE OF SOCIAL CAPITAL, Huan Liang, Wenli Li, and Hao Chen

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THE IMPACT OF POWER BOUNDARY MANAGEMENT ON THE DESIGN OF COMPANY-INITIATED OPEN INNOVATION PLATFORM, Yikai Liang, Rui Zhou, Jiali Chen, and Kangning Wei

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BUILDING A FACEBOOK EMBEDDED PICTURE BOOK DESIGN LEARNING PLATFORM AND UNDERSTANDING ITS USE INTENTIONS, Yi-Wen Liao, Chia-Sui Wang, Yong-Ming Huang, and Zhi-Yuan Su

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EXPLORING CONSUMER VALUE OF CROSS-BORDER ONLINE SHOPPING: AN APPLICATION OF MEANS-END CHAIN THEORY AND MASLOW'S HIERARCHY OF NEEDS, Eldon Y. Li, Liang Shuo. Chang, and Laurence F.K. Chang

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IS THERE AN OPTIMAL POINT TO LIMIT PRODUCT QUANTITY? A SURVEY EVIDENCE, Hui Li, Yunjie Xu, and Lihua Huang

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UNDERSTANDING INVESTMENT INTENTION TOWARDS P2P LENDING: AN EMPIRICAL STUDY, Jiacheng Li, Haichao Zheng, Minghui Kang, Tao Wang, and Sitong Chen

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AN ECONOMIC ANALYSIS OF CONSUMER LEARNING FOR ONLINE ENTERTAINMENT SHOPPING, Jin Li, Zhiling Guo, and Geoffrey K. F. Tso

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DIGITAL OMOTENASHI PROJECT: A TOURISTS’ APPLICATION DESIGN BY A DESIGN THINKING APPROACH, Chaeyoung Lim and Jaehyun Park

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THE IMPACT OF SERVICE PROVIDER SWITCHES ON XBRL QUALITY, Jee-Hae Lim and Tawei Wang

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HOW MARRIAGE-IMMIGRANT FEMALES OBTAIN SOCIAL CAPITAL THROUGH FACEBOOK: A CASE STUDY OF VIETNAMESE FEMALES IN TAIWAN, Cecilia I. C. Lin, An Chun Chang, and Feng-Yang Kuo

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BIBLIOMETRIC ANALYSIS OF SOCIAL PRESENCE BIBLIOMETRIC ANALYSIS OF SOCIAL PRESENCE, Chien-Liang Lin and Heng-Li Yan

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INNOVATION WANTED: A LITERATURE REVIEW ON INNOVATION SOURCING ENGAGEMENTS, Robert Linden and Nikolaus Schmidt

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AN ARCHITECTURE FOR SOCIAL CUSTOMER SUPPORT SYSTEM, Jyhjong Lin, Lendy Chaoyu Lin, and Shiche Huang

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THE MODERATE ROLE OF PERCEIVED SURVEILLANCE FOR VALUE PERCEPTION IN SOLOMO SERVICES CONTINUANCE, Ren-Xiang Lin and Heng-Li Yang

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MOTIVATION FOR USING THE SOCIAL COMMERCE WEBSITE IN THE SHARING ECONOMY: A TWO-FACTOR THEORY PERSPECTIVE, Sheng-Wei Lin and Louis Yi-Shih Lo

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ANALYZING MEDICAL TRANSACTION DATA BY USING ASSOCIATION RULE MINING WITH MULTIPLE MINIMUM SUPPORTS, Shiang-Lin Lin, Chen-Shu Wang, Hui-Chu Chiu, and Chun-Jung Juan

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THE CAREER INFORMATION LITERACY LEARNING FRAMEWORK: A CASE STUDY OF INFORMATION SYSTEMS, INFORMATION TECHNOLOGY AND ENGINEERING CAPSTONE UNITS OF AN AUSTRALIAN UNIVERSITY, Serene Lin-Stephens, Stephen Smith, Marianne Peso, and Vincent Pang

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THE FORMATION OF FACEBOOK STICKINESS: THE PERSPECTIVES OF MEDIA RICHNESS THEORY, USE & GRATIFICATION THEORY AND INTIMACY, Yu-Hsun Lin, Wen-Hsuan Lee, and Chu My Giang

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A NEW METHOD FOR PREDICTING EARLY-STAGE LUNG NODULES BASED ON PSO-SVM HYBRID ALGORITHM, Shan Li, Ying Yu, and Haibin Chen

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A STUDY OF DIGITAL MUSIC PRICING MODELS, Shengli Li and Qiuyeu Luo

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IS MY EFFORT WORTH IT? INVESTIGATING THE DUAL EFFECTS OF SEARCH COST ON SEARCH UTILITY, Fei Liu, Bo Xiao, Eric T. K. Lim, and Chee-Wee Tan

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WHEN DOES FORMAL CONTROL FAIL? AN EXPERIMENT, Gloria H.W. Liu, Cecil E.H. Chua, and Valery Pavlov

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MANAGING KNOWLEDGE HOLES IN LARGE IS PROJECTS, Gloria H.W. Liu, Cecil E.H. Chua, and Eric T.G. Wang

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VALUE-INSPIRED ELDERLY CARE SERVICE DESIGN FOR AGING-IN-PLACE, Na LIU, Sandeep PURAO, and Hwee-Pink TAN

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THE VALUE OF CLOUD COMPUTING TO INTERNET- BASED SMES: A MULTIPLE CASE STUDY FROM CHINA, Sen Liu, Yang Yang, and Wenxue Ran

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RELIGIOUS BELIEFS AND CYBER-AFFAIRS, Weixun Li, Alvin Chung Man, and Wei Thoo Yue