Mobile Systems for Customer Service Differentiation the Case of Lufthansa

Authors

Ragnar Schierholz, University of St. Gallen, SwitzerlandFollow
Susanne Glissmann, University of St. Gallen, SwitzerlandFollow
Lutz M. Kolbe, University of St. Gallen, SwitzerlandFollow
Walter Brenner, University of St. Gallen, SwitzerlandFollow

Recommended Citation

Schierholz, Ragnar; Glissmann, Susanne; Kolbe, Lutz M.; and Brenner, Walter, "Mobile Systems for Customer Service Differentiation the Case of Lufthansa" (2006). PACIS 2006 Proceedings. 6.
https://aisel.aisnet.org/pacis2006/6