Abstract
The issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst the researchers, academics, and practitioners. As part of a research program one survey and two in-depth case studies of these practices and processes in large Australian organisations were conducted. A number of issues and problems have emerged from the analysis of the data collected and an IS/IT investment evaluation and benefits realisation framework was developed.
Recommended Citation
Lin, Chad; Pervan, Graham; and McDermid, Donald, "A Framework on Evaluating and Managing the Benefits of IS/IT" (2002). PACIS 2002 Proceedings. 59.
https://aisel.aisnet.org/pacis2002/59
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