Abstract

In the e-world, we often encounter working contexts that involve people who are not colocated. Sometimes they are distributed within a single country, but they may also be distributed across a wider range of countries. These e-teams can function within a virtual espace. E-teams such as these can be found in a variety of contexts, including educational (e.g. student projects, research projects, collaborative teaching), business (e.g. software development, project management), consulting, etc. In order to ensure that e-teams are able to work effectively, it is valuable for potential e-team members and organisers to understand the critical success factors that determine e-team success. This panel will draw upon the expert knowledge of a panel of e-team participants in order to elicit these critical success factors. For the purpose of this panel, the critical success factors are categorised according to their technical, social and e-team work design characteristics. Technical characteristics include issues related to the technology support required for effective e-team work. Social issues include both interpersonal social issues, and cultural issues. E-team work design issues include the creation of e-teams and e-team roles, and the structure of work for e-teams.

Each panelist will draw on his extensive experience in a variety of e-team contexts and cultures to identify specific critical success factors in the following areas: Robert Davison will chair the panel session and focus on identifying social critical success factors for e-teams. Doug Vogel will then consider critical success factors from a technical and technological perspective. Kunihiko Higa will describe the work-design characteristics of successful e-teams, including the redesign of work processes so as to fit the e-team context.

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