MWAIS 2021 Proceedings


As society enters the knowledge-based economy, effective knowledge management is essential for organizations to stay competitive. Sharing knowledge using efficient information systems can contribute to the growth and development of an organization. This study examines how three different quality dimensions delineated by DeLone and McLean impact socialization and exchange subprocesses of knowledge sharing. This research in progress paper will be conducted using the purposive sample from the financial services firms in Bangladesh. The findings of this research are expected to show whether the quality dimensions are the predictors of subprocesses of knowledge sharing and whether knowledge sharing impacts user satisfaction. The current study is expected to contribute theoretically to the existing literature of knowledge management as to how quality dimensions help play an important role in sharing knowledge in an organization and thereby user satisfaction. The authors believe findings will also have some practical implications as well.