Abstract

Despite several high-profile examples of software implementation failures, it is common today for organizations to fall into the same mindless traps that have plagued those prominent failures. The goal of this research is to examine how organizations avoid these traps and what efforts, if any, are made to ensure that they do not fall victim to them again in the future. A case study approach involving a series of in-depth interviews was conducted to explore this phenomenon. The findings of this study reveal several rich insights that may be useful to both practitioners and researchers.

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