MIS Quarterly Executive


Knowledge gaps exist between client and vendor teams working in environments distributed across time zones and countries. Theses gaps hinder the creation of relational alignment—one of the three dimensions of IS/business alignment—and have been associated with poorer offshore outsourcing outcomes. In this article, we identify six organizational practices that facilitate knowledge sharing by building social capital. In the client organization that we studied, improved knowledge sharing helped close the knowledge gaps that had hindered relationship alignment and led to measurable improved outcomes for its outsourced IS development projects.