MIS Quarterly Executive


Today’s IT organization has evolved to the point where its goal is to enable the business with information technology (IT). IT executives have refined the IT organizational model by increasing its standardization and performance. But business executives now expect IT to add even more value, by changing the way the business works. CIOs thus need to think about the future of IT capabilities and the role of these capabilities in the enterprise. This article surmises that one possible future of the IT organization is to become an Enterprise Capability Organization (ECO) that manages the capabilities of the enterprise to increase its performance as a whole. Experiences at a few leading-edge companies give a glimpse into this future. But, of course, there are challenges, as this article discusses.