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MIS Quarterly Executive

Abstract

Digital twins (DTs) are increasingly adopted by organizations across various sectors. We report on how one of Europe’s largest district heating providers implemented an AI-assisted DT in pursuit of energy efficiency and sustainability. The solution enabled the company to modernize its complex cyber-physical system (CPS) and tap into its rich data capabilities to gain a comprehensive real-time representation of the entire district heating network. Reflecting on the case study, we provide six recommendations for executives in other domains aiming to implement DTs.

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