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Abstract
Many organizations struggle to create engaging and effective onboarding experiences, often focusing on paperwork rather than fostering connections, culture, and career pathways. Accenture overcame this challenge by developing a globally consistent onboarding program, the New Joiner Experience (NJX), featuring extended reality (XR). Launched in 2021, NJX centers around One Accenture Park, a virtual campus where new employees collaborate, explore company innovations, and build their Technology Quotient. This immersive onboarding experience has been very successful, with over 400,000 employees participating as of December 2024. Employees consistently rate it over 4.6/5, and Accenture has achieved a positive return on investment, initially driven by reduced travel costs. Beyond financial benefits, XR-based learning has improved knowledge retention and strengthened employee engagement. Accenture’s journey offers five key lessons.
Recommended Citation
Lacity, Mary and Mullins, Jeffrey K.
(2025)
"Modernizing Onboarding at Accenture with Immersive Learning,"
MIS Quarterly Executive: Vol. 24:
Iss.
2, Article 7.
Available at:
https://aisel.aisnet.org/misqe/vol24/iss2/7