Managing IT Challenges When Scaling Digital Innovations

Authors

Sara Schiffer
Martin Mocker
Alexander Teubner

Abstract

Most digital innovations fail when they transition from the exploring to the scaling stage. We describe how freeyou, the digital innovation spinoff of a major German insurer, successfully scaled online-only car insurance, focusing particularly on how it managed the IT-related challenges. The stark differences between the stages required very different approaches to application development, IT organization and data analytics. Based on freeyou’s experience, we provide recommendations for successful transitioning from exploring to scaling.

Recommended Citation

Schiffer, Sara; Mocker, Martin; and Teubner, Alexander (2023) "Managing IT Challenges When Scaling Digital Innovations," MIS Quarterly Executive: Vol. 22: Iss. 3, Article 5.
Available at: https://aisel.aisnet.org/misqe/vol22/iss3/5