MIS Quarterly Executive


The successful transition to remote work during the COVID-19 pandemic raises the question of whether all employees should return to the office. We describe how a large manufacturing company successfully separated business processes from the physical place of business during the pandemic and explore the daunting managerial challenges of a return-to-work plan that addresses employees’ post-pandemic expectations and doubts about the value of co-location. We provide recommendations for managing a blended workforce (comprising virtual, hybrid and on-site workers), particularly in organizations with high levels of physical operations.