MIS Quarterly Executive


Motorola's Semiconductor Products Sector (SPS) is a sector of Motorola that builds embedded semiconductor solutions for several industries. SPS has built an internal change readiness (CR) organization to be the steward of change management across the sector. Over time, this CR organization has developed a set of processes, tools, methods, and practices for the day-to-day management of change. This paper describes how SPS institutionalized change management while implementing a global ERP project, and how its change management activities have enabled widespread "knowledge integration" and collaboration across its globally dispersed business and IT communities. Automating the change management tools and capabilities has also allowed its business groups to deploy change management daily with repeatable processes, consistent results, and less intervention from change specialists. SPS's success in building and institutionalizing change suggests a number of lessons for management.