Organizational leaders know that digital transformation and workforce transformation are intertwined, yet research provides little insights to guide these interlinked efforts. From our study of a large Australian healthcare service, we have identified three workforce transformation practices—flexing, deepening and revitalizing—that facilitated an interlinked digital/workforce transformation and helped overcome the significant challenges involved. The lessons from this case study are relevant for the leaders of many large organizations contemplating digital transformation.
Eden, Rebekah; Jones, Andrew Burton; Casey, Veronica; and Draheim, Michael
"Digital Transformation Requires Workforce Transformation,"
MIS Quarterly Executive: Vol. 18:
1, Article 4.
Available at: https://aisel.aisnet.org/misqe/vol18/iss1/4