How Buckman's Value Stream Initiative Re-Visioned IT for Value

Authors

Brian Janz, The University of MemphisFollow
Tim Meek, University of SouthamptonFollow
Ernest Nichols, GSM LondonFollow
John Oglesby, Universitat de ValenciaFollow

Abstract

This article describes how Buckman, a U.S.-based chemical manufacturer, redefined itself and its IT organization using "value" as the focal point for analysis. Buckman's Value Stream Initiative (VSI) used a micro-level, individual view of value as assessed by customers. VSI enabled Buckman's IT management team to discover the value being derived from IT activities and make necessary changes. Lessons learned from Buckman are provided for IT leaders interested in driving benefits in service delivery, IT efficiency and effectiveness, and overall value to the organization.Click here for podcast summary (mp3)Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)

Recommended Citation

Janz, Brian; Meek, Tim; Nichols, Ernest; and Oglesby, John (2016) "How Buckman's Value Stream Initiative Re-Visioned IT for Value," MIS Quarterly Executive: Vol. 15: Iss. 3, Article 5.
Available at: https://aisel.aisnet.org/misqe/vol15/iss3/5