BankID is an industry cloud owned by Norwegian banks. It provides electronic identity, authentication and electronic signing capabilities for banking, merchant and government services. More than 60% of the population uses BankID services. As the broader ecosystem around BankID evolved, challenges - arising from tensions between different parts of the ecosystem - had to be resolved. The four lessons learned from the BankID case will help others to build an industry cloud and establish a healthy ecosystem to service a broad user base.Click here for podcast summary (mp3)Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)
Eaton, Ben; Hallingby, Hanne Kristine; Nesse, Per-Jonny; and Hanseth, Ole
"Achieving Payoffs from an Industry Cloud Ecosystem at BankID,"
MIS Quarterly Executive: Vol. 13
, Article 6.
Available at: https://aisel.aisnet.org/misqe/vol13/iss4/6