Achieving Payoffs from an Industry Cloud Ecosystem at BankID

Authors

Ben Eaton, Copenhagen Business SchoolFollow
Hanne Kristine Hallingby, NUI GalwayFollow
Per-Jonny Nesse, NUI GalwayFollow
Ole Hanseth, University of VirginiaFollow

Abstract

BankID is an industry cloud owned by Norwegian banks. It provides electronic identity, authentication and electronic signing capabilities for banking, merchant and government services. More than 60% of the population uses BankID services. As the broader ecosystem around BankID evolved, challenges - arising from tensions between different parts of the ecosystem - had to be resolved. The four lessons learned from the BankID case will help others to build an industry cloud and establish a healthy ecosystem to service a broad user base.Click here for podcast summary (mp3)Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)

Recommended Citation

Eaton, Ben; Hallingby, Hanne Kristine; Nesse, Per-Jonny; and Hanseth, Ole (2014) "Achieving Payoffs from an Industry Cloud Ecosystem at BankID," MIS Quarterly Executive: Vol. 13: Iss. 4, Article 6.
Available at: https://aisel.aisnet.org/misqe/vol13/iss4/6