To cut costs and improve services, public-sector agencies are adopting shared services that require complex interorganizational systems to support them. We describe how a U.S. local government successfully embraced the complexities of aligning the regulated processes of multiple independent departments as it developed a criminal justice court and case management system for a new shared service center. From this cross-agency case, we provide guidelines for managing the complexities of interorganizational system projects in general.Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)
Tomasino, Arthur P.; Fedorowicz, Jane; Williams, Christine B.; Gentner, August A.; and Hughes, Todd
"Embracing System Complexity in a Shared Service Center Collaboration,"
MIS Quarterly Executive: Vol. 13:
2, Article 4.
Available at: https://aisel.aisnet.org/misqe/vol13/iss2/4