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MIS Quarterly Executive

Abstract

To cut costs and improve services, public-sector agencies are adopting shared services that require complex interorganizational systems to support them. We describe how a U.S. local government successfully embraced the complexities of aligning the regulated processes of multiple independent departments as it developed a criminal justice court and case management system for a new shared service center. From this cross-agency case, we provide guidelines for managing the complexities of interorganizational system projects in general.Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)

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