Embracing System Complexity in a Shared Service Center Collaboration

Authors

Arthur P. Tomasino, Bentley UniversityFollow
Jane Fedorowicz, Bentley UniversityFollow
Christine B. Williams, Bentley UniversityFollow
August A. Gentner, Winnebago County Department of Information TechnologyFollow
Todd Hughes, Winnebago County Department of Information TechnologyFollow

Abstract

To cut costs and improve services, public-sector agencies are adopting shared services that require complex interorganizational systems to support them. We describe how a U.S. local government successfully embraced the complexities of aligning the regulated processes of multiple independent departments as it developed a criminal justice court and case management system for a new shared service center. From this cross-agency case, we provide guidelines for managing the complexities of interorganizational system projects in general.Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)

Recommended Citation

Tomasino, Arthur P.; Fedorowicz, Jane; Williams, Christine B.; Gentner, August A.; and Hughes, Todd (2014) "Embracing System Complexity in a Shared Service Center Collaboration," MIS Quarterly Executive: Vol. 13: Iss. 2, Article 4.
Available at: https://aisel.aisnet.org/misqe/vol13/iss2/4