A Competency Model for Customer Representatives in Agile Software Development Projects

Authors

Sabine Matook, The Univeristy of QueenslandFollow
Likoebe MarupingFollow

Abstract

In an agile software development project, customer representatives (CRs) have explicit and implicit responsibilities that facilitate the creation of software to meet evolving customer needs in a timely manner. We describe a competency model for effective CRs that was developed following interviews with four agile development teams. The model comprises 10 competencies grouped within three competency areas: Business, Socio- Relational and Systems. We provide recommendations for CIOs on how to use the model as a tool for communication, education and training, performance assessment and diagnostics.Click here for free 2-page executive summary (pdf)Click here for free presentation slides (pptx)

Recommended Citation

Matook, Sabine and Maruping, Likoebe (2014) "A Competency Model for Customer Representatives in Agile Software Development Projects," MIS Quarterly Executive: Vol. 13: Iss. 2, Article 3.
Available at: https://aisel.aisnet.org/misqe/vol13/iss2/3