MIS Quarterly Executive


Firms across many industries are focusing on product innovation as a critical source of competitive advantage. While redesigning their new product development (NPD) processes is a top priority for most companies, the need for faster cycle times and time-to-market pressures has re-emphasized the critical role of IT organizations in such reengineering efforts. Based on the multi-year experiences of the Sloan Valve Company, we illustrate how an IT-led initiative successfully reengineered the company's NPD process. We describe key governance and process changes that Sloan Valve made and highlight the role of IT capabilities in enabling the process redesign. From our analysis of Sloan Valve's experiences, we provide some valuable lessons that can be applied by other companies as they reengineer their critical business processes.