Home > Journals > AIS Journals > MISQE > Vol. 1 (2002) > Iss. 2
Editorial
Editor's Comments
Jack Rockart
Research Articles
Why Haven't We Mastered Alignment? The Importance of the Informal Organization Structure
Yolande E. Chan
Executive Response: CRM is Changing Our Eras, the Information We Require, and Our Processes...
Ronald S. Swift
Realizing Business Benefits through CRM: Hitting the Right Target in the Right Way
Dale L. Goodhue, Barbara H. Wixom, and Hugh J. Watson
The Maturation of Offshore Sourcing of Information Technology Work
Erran Carmel and Ritu S. Agarwal
Application Service Provision: Risk Assessment and Mitigation
Thomas Kern, Leslie P. Willcocks, and Mary C. Lacity