Abstract

Digitalization is one of the major challenges which also affects higher education institutions. However, a lot of organizational business processes in the administration of higher education institution are still analog and paper-based. We conducted an in-depth case study at one of the top-ranked higher education institutions based on the onboarding process of student employees by applying a five-step approach focussing on the first three steps: (i) qualitative analysis of the case itself, (ii) development of a common denominator, and (iii) develop a new digital business process model derived from a concept matrix. The results contribute to theory with a digital business model in higher education institutions. Research can use the results to develop measurements for new digital skills and competencies and implications for other related areas such as participatory user design, artificial intelligence, e.g., contract validation, and outsourcing/offshoring, all business processes involving multiple stakeholders who bring in different resources to the process. Practitioners can apply the digital business model to discuss this topic and enable them to set up appropriate relationships with other organizations. Organizations can apply this concept for value co-creation in their networks.

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