The Greek administrative context is characterized by a centralized and bureaucratic culture and is heavily influenced by the ongoing financial crisis. E-government is under development and remains greatly fragmented while adoption is low and resistance by public agencies and citizens is often high. Against this background, this paper provides an in-depth study of four nation-wide e-government projects recently adopted in Greece that were successfully implemented and widely adopted by their intended stakeholders. The study of these projects reveals common enabling factors. Based on our find-ings, we propose a framework that links together three enabling practices for the adoption of e-government projects, namely, top-down pressures, agency ownership and user engagement. We dis-cuss how these are interrelated and their implications for improving e-government adoption ‘against the odds’.
Vasilakis, Nikolaos Dimitrios (Nikos); Nancy, Pouloudi; Spinelis, Diomidis; and Tsouma, Niki, "Enabling Practices for Information Systems Adoption in the Complex Context of Greek E-Government" (2018). MCIS 2018 Proceedings. 2.