Abstract

In order to manage new product and service innovations within organisations effectively, cognizance needs to be taken of a wide number of diverse risks that are multidisciplinary in nature. However, to display such a large number of risks in a fast-changing environment on short notice with dispersed information requires novel techniques. Using a design science methodology, a unique artefact was delivered with a design grounded in scientific literature, including prescriptive and concrete knowledge sources as well practical knowledge. This risk and innovation dashboard allows new product and service development teams to make quicker and more informed decisions during stage/gate processes. Since no dashboard design approach for managing risks in new product and service development could be found in the academic literature, this paper hopes to make a novel contribution to the state of the art in the fields of decision support systems as well as innovation and risk management.

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