Abstract

This paper presents an evaluation indicators system of e-readiness for the service enterprise, which is based on the model of e-business value creation process. This indicators system encompasses four levels corresponding to four dimensions of e-business value creation process. These four levels are: strategy, resources, capability, and performance that are causally related from e-business value creation process perspective. Based on a survey of 124 Chinese service enterprises, the evaluation indicators system is used to assess the effectiveness of e-readiness and to prove the rationality of the indicators system. Study results reveal that the indicators system can evaluate e-readiness of the service enterprise dynamically according to the value creation process. These findings are helpful for managers to diagnose and forecast problems, and subsequently implement e-business effectively and efficiently.

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