Abstract

This study aims to find evidence that shows whether business intelligence (BI) systems drive the performance of organizations or whether there is an overvalued perception of the impact of BI on organizations among professionals and academics. The methodology adopted was the interview technique using an interview script. Five professionals who work directly with BI, but in different companies and industries, reported their experiences and opinions on the subject. The results show that BI systems cause an increase in organizational performance. It was also possible to conclude that organizations adopt BI systems to improve the decision-making process and to obtain a competitive advantage in relation to their competitors. Furthermore, it was found that company size and industry are not relevant variables in the influence of BI on firm performance.

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