Abstract
IT alignment is recognised as one of the prerequisites for digital transformation in the extant literature. To further our understanding of this relationship, a case study was conducted in a public organisation (city administration). Data was collected through interviews and internal-organisational documents in four sub-cities within the city administration. The findings suggest that an organisation’s attempt to reach IT- aligned position improves the likelihood of successful digital transformation. The analysis also revealed various factors influencing IT alignment in a public organisation undertaking digital transformation. These factors are presented in eight categories---organisational structure, organisational culture, organisational agility, leadership skills, human resource management, digital metrics, external domain alignment, and stakeholder relationships. The contributions of the study for research and practice are also discussed.
Paper Type
Full Paper
DOI
10.62036/ISD.2022.13
Digital Transformation in Public Organisations: IT Alignment-Related Success Factors
IT alignment is recognised as one of the prerequisites for digital transformation in the extant literature. To further our understanding of this relationship, a case study was conducted in a public organisation (city administration). Data was collected through interviews and internal-organisational documents in four sub-cities within the city administration. The findings suggest that an organisation’s attempt to reach IT- aligned position improves the likelihood of successful digital transformation. The analysis also revealed various factors influencing IT alignment in a public organisation undertaking digital transformation. These factors are presented in eight categories---organisational structure, organisational culture, organisational agility, leadership skills, human resource management, digital metrics, external domain alignment, and stakeholder relationships. The contributions of the study for research and practice are also discussed.
Recommended Citation
Jonathan, G. M., Rusu, L., & Perjons, E. (2022). Digital Transformation in Public Organisations: IT Alignment-Related Success Factors. In R. A. Buchmann, G. C. Silaghi, D. Bufnea, V. Niculescu, G. Czibula, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Information Systems Development: Artificial Intelligence for Information Systems Development and Operations (ISD2022 Proceedings). Cluj-Napoca, Romania: Risoprint. ISBN: 978-973-53-2917-4. https://doi.org/10.62036/ISD.2022.13