Abstract

This work reports a survey mechanism to empower non-experts to measure technology trustworthiness. It uses a validated Human-Computer Trust Scale (HCTS) with nine items and aims to answer if (RQ1) Can this survey system build from the HCTS be a valuable tool for mapping user’s Trust in a system? (RQ2) Can the HCTS be used to support trustworthy design practices? Overall results indicate that the system can be a helpful tool and can be an effective tool to map trust behaviours towards technology. The majority of the inquired (designers) considered simple, valuable and easy to use the tool. However, it was challenging to understand and interpret the results. Highlighted points are the fact of being not technical, practical, and simple to apply. Results also indicate that it can be an effective tool to map trust behaviours across cultures when analyzed with complementary indicators, like differences, privacy perception.

Recommended Citation

Sousa, S., Martins, P., & Cravino, J. (2021). Measuring Trust in Technology: A Survey Tool to Assess Users’ Trust Experiences. In E. Insfran, F. González, S. Abrahão, M. Fernández, C. Barry, H. Linger, M. Lang, & C. Schneider (Eds.), Information Systems Development: Crossing Boundaries between Development and Operations (DevOps) in Information Systems (ISD2021 Proceedings). Valencia, Spain: Universitat Politècnica de València.

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Measuring Trust in Technology: A Survey Tool to Assess Users’ Trust Experiences

This work reports a survey mechanism to empower non-experts to measure technology trustworthiness. It uses a validated Human-Computer Trust Scale (HCTS) with nine items and aims to answer if (RQ1) Can this survey system build from the HCTS be a valuable tool for mapping user’s Trust in a system? (RQ2) Can the HCTS be used to support trustworthy design practices? Overall results indicate that the system can be a helpful tool and can be an effective tool to map trust behaviours towards technology. The majority of the inquired (designers) considered simple, valuable and easy to use the tool. However, it was challenging to understand and interpret the results. Highlighted points are the fact of being not technical, practical, and simple to apply. Results also indicate that it can be an effective tool to map trust behaviours across cultures when analyzed with complementary indicators, like differences, privacy perception.