Abstract

Sociotechnical systems (STS) refer to complex and large-scale systems that encompass interactions between society's complex infrastructures and information technology. The purpose of this paper is to identify, study and compare research works related to the assessment of the resilience of these systems from an information systems perspective. We are interested in evaluating sociotechnical systems (STS) in general but we focus especially on their evolution during time and how to assess it. To this end, we conducted a systematic literature review (SLR) that has as output a list of models, approaches and methods of sociotechnical systems assessment. To compare these works, we used the systemic view criteria that aims to represent a system in a holistic point of view. Our main contribution is a detailed classification of the selected studies according to several criteria such as: the resilience as-assessment quantification, the considered systemic aspects in the assessment process and the studied domains. Our findings showed that the most assessment studies are qualitative and none of the studies assess an STS in a holistic view.

Recommended Citation

Eljaoued, W., Ben Yahia, N., & Bellamine Ben Saoud, N. (2021). Systematic Literature Review on Sociotechnical Systems Resilience Assessment in a Holistic View. In E. Insfran, F. González, S. Abrahão, M. Fernández, C. Barry, H. Linger, M. Lang, & C. Schneider (Eds.), Information Systems Development: Crossing Boundaries between Development and Operations (DevOps) in Information Systems (ISD2021 Proceedings). Valencia, Spain: Universitat Politècnica de València.

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Systematic Literature Review on Sociotechnical Systems Resilience Assessment in a Holistic View

Sociotechnical systems (STS) refer to complex and large-scale systems that encompass interactions between society's complex infrastructures and information technology. The purpose of this paper is to identify, study and compare research works related to the assessment of the resilience of these systems from an information systems perspective. We are interested in evaluating sociotechnical systems (STS) in general but we focus especially on their evolution during time and how to assess it. To this end, we conducted a systematic literature review (SLR) that has as output a list of models, approaches and methods of sociotechnical systems assessment. To compare these works, we used the systemic view criteria that aims to represent a system in a holistic point of view. Our main contribution is a detailed classification of the selected studies according to several criteria such as: the resilience as-assessment quantification, the considered systemic aspects in the assessment process and the studied domains. Our findings showed that the most assessment studies are qualitative and none of the studies assess an STS in a holistic view.