In large organizations with multiple organizational units, process variants emerge due to many aspects, including local management policies, resources or socio-technical limitations. Organizations then struggle to improve a business process which has no longer a single process model to redesign, implement and adjust. In this paper, we propose an approach to tackle these two challenges: decrease the proliferation of process variants in these organizations, and foresee, at the same time, the need of having flexible business processes that allow for a certain degree of adjustment. To validate our approach, we first conducted case studies where we collected six real-world business process variants from two organizational units of the same healthcare organization. We then proposed an algorithm to derive a template process model from all the variants, which includes common and flexible process elements. We implemented our approach in a software tool called BPFlexTemplate, and tested it with the elicited variants.
Ilahi, Latifa; Ayachi-Ghannouchi, Sonia; and Martinho, Ricardo
"BPFlexTemplate: A Business Process template generation tool based on similarity and flexibility,"
International Journal of Information Systems and Project Management: Vol. 5:
3, Article 5.
Available at: https://aisel.aisnet.org/ijispm/vol5/iss3/5