Bridging competency gaps in project management through importance-performance analysis

Authors

• Danijela Ciric Lalic, Faculty of Technical Sciences, University of Novi SadFollow
• Mirjana Jokanovic Djajic, Production and Management Faculty, University of East SarajevoFollow
• Miroslav Vujičić, Faculty of Sciences, University of Novi SadFollow
• Sanja Kovačić, Faculty of Sciences, University of Novi SadFollow
• Uglješa Marjanović, Faculty of Technical Sciences, University of Novi SadFollow

Abstract

This research aimed to identify and address critical competency gaps in project management using Importance–Performance Analysis (IPA). The study explored key competencies essential for project success and assessed their current performance levels to provide actionable improvement insights. A survey of 257 project management professionals evaluated the perceived importance and actual performance of various competencies. The IPA methodology was applied to analyze discrepancies and categorize competencies into IPA matrix quadrants. Descriptive statistics, reliability analysis, gap analysis, and a paired-sample t-test ensured robustness. Significant gaps emerged in areas such as informal communication, visual competencies, competence control, and methodological integration, indicating a need for targeted development programs. The IPA matrix offered a strategic framework for prioritizing resource allocation, identifying urgent improvement areas and strengths. This study contributes a novel approach to optimizing resources and improving project outcomes by integrating IPA into competency evaluation. The findings support practitioners and organizations in enhancing project management effectiveness through focused training and investment.

Recommended Citation

Lalic, Danijela Ciric; Djajic, Mirjana Jokanovic; Vujičić, Miroslav; Kovačić, Sanja; and Marjanović, Uglješa (2026) "Bridging competency gaps in project management through importance-performance analysis," International Journal of Information Systems and Project Management: Vol. 14: No. 4, Article 2.
Available at: https://aisel.aisnet.org/ijispm/vol14/iss4/2