Organizing Business Processes in the Digital Age

Track Description

Business processes and routines are central for organizations to perform work. Digital technologies, such as process mining, robotic process automation, and artificial intelligence disrupt how organizations enact their processes and how they deliver value to their customers. As of today, the implications of digital technologies for organizational processes and routines and the management thereof remain poorly understood. For this track, we invite contributions on all aspects of processes and routines in the digital age, i.e. how organizations use information technology and systems to enact and manage processes, how research can study such processes, and generally how such processes behave. Our goal is to strengthen BPM research and routines research in the Information Systems (IS) research community, and further build on synergies between BPM and routines in IS.

Track Co-Chairs
Marta Indulska, Ph.D., University of Queensland, Australia
Jan Mendling, Ph.D., Humboldt-Universität zu Berlin, Germany
Brian T. Pentland, Ph.D., Michigan State University, USA