IS in Healthcare
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Paper Number
1687
Paper Type
Completed
Description
Online stress management applications have the potential to reduce chronic stress, depression, cardiovascular diseases, and other severe mental and physical health problems. Basing on the clinical effectiveness of these applications and the relevance of user satisfaction for the success of information systems, we take a user perspective and investigate the role of application features for the satisfaction of potential users with such applications. We identify that there are 44 application features and reveal that these can be classified into different categories, depending on how they bring about satisfaction or dissatisfaction with the application. We show how each application feature influences potential user satisfaction and highlight that the influence can be linear, but also asymmetrical and non-existent. Based on the results, we derive recommendations for the development of online stress management applications and contribute that the complex relationship between application features and user satisfaction requires a feature- and context-specific investigation.
Recommended Citation
Pflügner, Katharina; Maier, Christian; Hielscher, Maren; and Weitzel, Tim, "Online Stress Management Interventions: The Role of Application Features" (2021). ICIS 2021 Proceedings. 12.
https://aisel.aisnet.org/icis2021/is_health/is_health/12
Online Stress Management Interventions: The Role of Application Features
Online stress management applications have the potential to reduce chronic stress, depression, cardiovascular diseases, and other severe mental and physical health problems. Basing on the clinical effectiveness of these applications and the relevance of user satisfaction for the success of information systems, we take a user perspective and investigate the role of application features for the satisfaction of potential users with such applications. We identify that there are 44 application features and reveal that these can be classified into different categories, depending on how they bring about satisfaction or dissatisfaction with the application. We show how each application feature influences potential user satisfaction and highlight that the influence can be linear, but also asymmetrical and non-existent. Based on the results, we derive recommendations for the development of online stress management applications and contribute that the complex relationship between application features and user satisfaction requires a feature- and context-specific investigation.
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17-Health