IS in Healthcare

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Paper Number

1684

Paper Type

short

Description

Team-based teleconsultation is recently embraced by countries worldwide to better serve patients and to reduce the burden of senior physicians. The success of this new practice hinges on effective physician-patient interaction. In this research, we conceptualize four types of the team leader’s actions toward patient interaction: direct and delegated informational support; self-oriented and team-oriented emotional support. We then incorporate lens of symbolic management to propose the influencing mechanisms of these actions on patients’ continuous engagement in teleconsultation. We utilize a rule-based recognizer to identify the leader’s actions from large unstructured text information generated in teleconsultation. This research is expected to contribute to the literature on online health IT, social support and symbolic management. It also offers practical insights to help better manage team-based teleconsultation.

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Dec 12th, 12:00 AM

Exploring the Effects of Leader’s Actions on Patients’ Continuous Engagement in Team-based Teleconsultation

Team-based teleconsultation is recently embraced by countries worldwide to better serve patients and to reduce the burden of senior physicians. The success of this new practice hinges on effective physician-patient interaction. In this research, we conceptualize four types of the team leader’s actions toward patient interaction: direct and delegated informational support; self-oriented and team-oriented emotional support. We then incorporate lens of symbolic management to propose the influencing mechanisms of these actions on patients’ continuous engagement in teleconsultation. We utilize a rule-based recognizer to identify the leader’s actions from large unstructured text information generated in teleconsultation. This research is expected to contribute to the literature on online health IT, social support and symbolic management. It also offers practical insights to help better manage team-based teleconsultation.

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