IS in the Workplace and the Future of Work

Track Description
Technological developments continue to reshape how work is designed, performed, and managed at individual, organizational and societal levels. The accelerated digitalization of information is pushing many organizations away from the established archetype of 9-5 office work towards more contemporary approaches to work. Traditional employment arrangements are increasingly becoming contingent, flexible and distributed. Exemplars of contemporary approaches to digitalization of work include mobile or remote work, offshoring, outsourcing, globally distributed project work, as well as freelancing on demand, brokered through dedicated platforms such as Mechanical Turk, Uber, and TaskRabbit. Further, automation and augmentation of work with artificial intelligence are transforming not just organizations and industries, but potentially entire labor markets, with humans being replaced by, or working together with, ever smarter algorithms and robots. At the same time, the meaning of work and employment are shifting as the new generation of digital natives reconfigure the future of work.

To address the challenge of understanding and proactively designing work with novel technologies requires us expanding from a focus on technical systems and their potential for action to a focus on system and work design as a socio-technical problem. Such systems require the joint design of the social and technical systems and attention to the implications of their interdependencies and preparation for unintended consequences of designs. For IS researchers, the socio-technical complexities of how humans welcome/resist/adapt/appropriate technological advancements in their work environment makes the study of “future of work” both challenging and rewarding.

Track Chairs
Kevin Crowston, Syracuse University,
Matti Rossi, Aalto University,
Raghu Santanam, Arizona State University,

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Monday, December 14th

ADR for Big-Data IT Artifact Development: An Escalation Management Example

Felix Oberdorf, Julius-Maximilians-University
Nikolai Stein, Julius-Maximilians-University
Matthias Griebel, Julius-Maximilans-University
Christoph Flath, Julius-Maximilians-University

Algorithmic Controls and their Implications for Gig Worker Well-being and Behavior

W. Alec Cram, University of Waterloo
Martin Wiener, TU Dresden
Monideepa Tarafdar, Lancaster University (Management School)
Alexander Benlian, Darmstadt University of Technology (TU Darmstadt)

Antecedents and Consequences of Perceived Fairness in Pay for Crowdwork

Paul Alpar, University at Marburg
Lars Osterbrink, University at Marburg

Considering Characteristic Profiles of Technologies at the Digital Workplace: The Influence on Technostress

Julia Becker, BF/M-Bayreuth
Michelle Berger, University of Augsburg
Henner Gimpel, University of Augsburg
Julia Lanzl, Project Group Business & Information Systems Engineering of the Fraunhofer FIT
Christian Regal, University of Augsburg

Creating Humanistic Value with Process Mining for Improving Work Conditions - A Sociotechnical Perspective

Willi Tang, Friedrich-Alexander-Universität Erlangen-Nürnberg
Martin Matzner, Friedrich-Alexander-Universität Erlangen-Nürnberg

Designing Interactive Chatbot Development Systems

Jasper Feine, Karlsruhe Institute of Technology (KIT)
Stefan Morana, Saarland University
Alexander Maedche, Karlsruhe Institute of Technology (KIT)

Digital Technologies in the Workplace: A Ne(s)t of Paradoxes

Sabrina Schneider, University of Kassel
Olga Kokshagina, Graduate School of Business and Law

Does IT Increase Specialization? An Empirical Analysis

Insung Hwang, Mcgill University
Kunsoo Han, McGill University

Emerging Leaders in Digital Work: Toward a Theory of Attentional Leadership

Julian Prester, UNSW Business School
Dubravka Cecez-Kecmanovic, UNSW Business School
Daniel Schlagwein, University of Sydney
Michael Cahalane, University of New South Wales

Gender Diversity in IT: A Case Study on Sustainably Successful Interventions

Caroline Oehlhorn, University of Bamberg
Sven Laumer, Institute of Information Systems
Christian Maier, University of Bamberg
Tim Weitzel, University of Bamberg

How the Coronavirus Pandemic Affects the Digital Resilience of Employees

Vanessa Kohn, Goethe University Frankfurt am Main

Information Technology, Learning, and Sales Performance

Terence Saldanha, University of Georgia
Nadia Pomirleanu, University of Nevada
Babu L. John Mariadoss, Washington State University
Sunil Mithas, USF

The influence of algorithm aversion and anthropomorphic agent design on the acceptance of AI-based job recommendations

Jessica Ochmann, Friedrich-Alexander-University of Erlangen-Nuremberg
Leonard Michels, Friedrich-Alexander Unuiversität Erlangen-Nürnberg
Sandra Zilker, Friedrich-Alexander Universität Erlangen-Nürnberg
Verena Tiefenbeck, ETH Zurich
Sven Laumer, Institute of Information Systems

The Journey towards Digital Work Empowerment - Conceptualizing IS-Induced Change on the Shop Floor

Ferry Nolte, Institut für Wirtschaftsinformatik
Nadine Guhr, Leibniz Universität Hannover
Alexander Richter, Victoria University of Wellington

The Training Paradox of IT Professionals - Who Leaves, Who Stays?

Barbara Prommegger, Technical University of Munich
Manuel Wiesche, Technical University of Dortmund
Jason B. Thatcher, Temple University
Helmut Krcmar, Technical University of Munich

'Time’ to be more inclusive? Flexitime and retention in the Information System workforce

Oindrila Matilal, IIITB

Towards a Model of Team Roles in Human-Machine Collaboration

Dominik Siemon, Technische Universität Braunschweig
Ruobing Li, Technische Universität Braunschweig
Susanne Robra-Bissantz, Technische Universität Braunschweig

Who You Know or What You Know? A Study of Digital Labor Platforms and OSS Developer Firm Mobility

Sherae Daniel, University of Cincinnati
Renzhi (Fred) Zhao, J. Mack Robinson College of Business, Georgia State University
Likoebe M. Maruping, Georgia State University

Working in the Era of Multiple Virtual Team Membership. A Study on the Effects of Variety of Communication Rules on Individual Management of Knowledge Resources

Valerio Incerti, INSEAD
Francesca Bellesia, University of Modena and Reggio Emilia
Fabiola Bertolotti, University of Modena and Reggio Emilia
Kathy Chudoba, Utah State University
Kelly J. Fadel, Utah State University
Elisa Mattarelli, San José State University
Paula Ungureanu, University of Modena and Reggio Emilia