Paper ID
2546
Paper Type
short
Description
The global health sector is undergoing rapid digital transformation. Because such transformations often fail to meet expectations, researchers have begun studying the full chain from implementation to outcomes to learn what improvements are needed. Recent studies suggest that it is especially important to learn what ‘effective use’ of new systems involve, because effective use is the lynchpin between a system and its benefits. A key challenge, however, is operationalizing effective use. In this paper, we compare two approaches: theory-driven, operationalizing effective use using the ‘theory of effective use’, and context-driven, operationalizing it in terms of the workarounds users devise to achieve their goals. We compare these approaches using survey data from a multi-hospital digital transformation. The results support the theory-driven approach, while offering useful insights on workarounds.
Recommended Citation
Eden, Rebekah; Burton-Jones, Andrew; and Donovan, Raelene, "Testing the Links from Fit to Effective Use to Impact: A Digital Hospital Case" (2019). ICIS 2019 Proceedings. 17.
https://aisel.aisnet.org/icis2019/is_health/is_health/17
Testing the Links from Fit to Effective Use to Impact: A Digital Hospital Case
The global health sector is undergoing rapid digital transformation. Because such transformations often fail to meet expectations, researchers have begun studying the full chain from implementation to outcomes to learn what improvements are needed. Recent studies suggest that it is especially important to learn what ‘effective use’ of new systems involve, because effective use is the lynchpin between a system and its benefits. A key challenge, however, is operationalizing effective use. In this paper, we compare two approaches: theory-driven, operationalizing effective use using the ‘theory of effective use’, and context-driven, operationalizing it in terms of the workarounds users devise to achieve their goals. We compare these approaches using survey data from a multi-hospital digital transformation. The results support the theory-driven approach, while offering useful insights on workarounds.