Paper ID
2344
Paper Type
short
Description
In the present study, we aim to understand the development of emotional carrying capacity in virtual teams and its effects on team performance. Although the team capability enabling team members to share a range of emotions with their teammates in a more constructive manner has been found to promote positive team processes and performance, there is little knowledge about what strengthens this capability. To expand the understanding, we propose a research model to examine the effects of surface acting and deep acting—which are two forms of emotional labor—and team emotional intelligence on emotional carrying capacity. We will investigate those relationships using different task types and communication environments (face-to-face vs. computer-mediated environment). We will conduct a lab experiment with a within-subject design to test the research model and hypotheses. This study will contribute to the literature on virtual teams and high-quality relationships.
Recommended Citation
Kim, Sangmi and Robert, Lionel Peter, "Emotional Carrying Capacity in Virtual Teams: Developing a Capability to Constructively Share a Range of Emotions" (2019). ICIS 2019 Proceedings. 17.
https://aisel.aisnet.org/icis2019/crowds_social/crowds_social/17
Emotional Carrying Capacity in Virtual Teams: Developing a Capability to Constructively Share a Range of Emotions
In the present study, we aim to understand the development of emotional carrying capacity in virtual teams and its effects on team performance. Although the team capability enabling team members to share a range of emotions with their teammates in a more constructive manner has been found to promote positive team processes and performance, there is little knowledge about what strengthens this capability. To expand the understanding, we propose a research model to examine the effects of surface acting and deep acting—which are two forms of emotional labor—and team emotional intelligence on emotional carrying capacity. We will investigate those relationships using different task types and communication environments (face-to-face vs. computer-mediated environment). We will conduct a lab experiment with a within-subject design to test the research model and hypotheses. This study will contribute to the literature on virtual teams and high-quality relationships.