Start Date
10-12-2017 12:00 AM
Description
With the increase in the pace of business, responding to demand disruptions quickly and effectively is essential for realizing superior performance. Information technologies are critical for creating a quick and effective response. However, the pressures on performance, strategic focus, or organizational preferences restrict firms’ efforts to build IT competencies through selective use of ITs and matching business initiatives, restricting the scope of use to internal or external domains. Therefore, we examine if firm’s internal or external IT competencies are sufficient for building three types of agile demand management capabilities–resilient, adaptive, or entrepreneurial. Alternatively, the firm may need a firm-wide IT competency to build these agile capabilities. Configurational analysis using the survey data reveals that effects of IT competencies vary based on the type of agile capability.
Recommended Citation
Setia, Pankaj; Deng, Kailing; and Jena, Rishikesh, "Internally or Externally-oriented IT Competencies: A Configuration Theory Perspective on How to Build Demand Management Agility" (2017). ICIS 2017 Proceedings. 26.
https://aisel.aisnet.org/icis2017/Strategy/Presentations/26
Internally or Externally-oriented IT Competencies: A Configuration Theory Perspective on How to Build Demand Management Agility
With the increase in the pace of business, responding to demand disruptions quickly and effectively is essential for realizing superior performance. Information technologies are critical for creating a quick and effective response. However, the pressures on performance, strategic focus, or organizational preferences restrict firms’ efforts to build IT competencies through selective use of ITs and matching business initiatives, restricting the scope of use to internal or external domains. Therefore, we examine if firm’s internal or external IT competencies are sufficient for building three types of agile demand management capabilities–resilient, adaptive, or entrepreneurial. Alternatively, the firm may need a firm-wide IT competency to build these agile capabilities. Configurational analysis using the survey data reveals that effects of IT competencies vary based on the type of agile capability.