Start Date
10-12-2017 12:00 AM
Description
This paper aims to investigate the antecedents of task support satisfaction in the context of electronic patient care report (ePCR) in emergency medical services (EMS). Although prior studies have extensively examined electronic health records (EHR) use, the area of EMS has been overlooked in the literature. This study examines the ePCR system characteristics, including information quality, compatibility, security protection, usability, and reputation, through the lens of elaboration likelihood model. Furthermore, based on the theory, a moderating role of ePCR self-efficacy and the interaction effect between security protection and usability are proposed. By examining these focal variables, we expect to understand how ePCR can be more effective, EMS personnel perceive more task support satisfaction, and existing concerns on ePCR compatibility and security can be relieved.
Recommended Citation
Yoo, Chul Woo; Goo, Jahyun; Huang, Derrick; and Behara, Ravi, "Explaining Task Support Satisfaction on Electronic Patient Care Report (ePCR) in Emergency Medical Services (EMS): An Elaboration Likelihood Model Lens" (2017). ICIS 2017 Proceedings. 13.
https://aisel.aisnet.org/icis2017/IT-and-Healthcare/Presentations/13
Explaining Task Support Satisfaction on Electronic Patient Care Report (ePCR) in Emergency Medical Services (EMS): An Elaboration Likelihood Model Lens
This paper aims to investigate the antecedents of task support satisfaction in the context of electronic patient care report (ePCR) in emergency medical services (EMS). Although prior studies have extensively examined electronic health records (EHR) use, the area of EMS has been overlooked in the literature. This study examines the ePCR system characteristics, including information quality, compatibility, security protection, usability, and reputation, through the lens of elaboration likelihood model. Furthermore, based on the theory, a moderating role of ePCR self-efficacy and the interaction effect between security protection and usability are proposed. By examining these focal variables, we expect to understand how ePCR can be more effective, EMS personnel perceive more task support satisfaction, and existing concerns on ePCR compatibility and security can be relieved.