Start Date
10-12-2017 12:00 AM
Description
Users may develop a relationship with an IT service and voluntarily contribute to it. By formally establishing a connection between human-IT relationship and user voluntary contribution, this research looks into the IT service context and focuses on two issues. First, we draw on extra-role behavior literature and propose a new typology, technology extra-role behavior (TERB), for a comprehensive understanding of user voluntary contribution in the IT service context. Second, we supplement the existing works on human-IT relationship and take a psychological ownership (PO) perspective in explaining user voluntary contribution in a user-artifact relationship. Based on PO literature, we construct a research model to depict why users are willing to contribute voluntarily with the perceived psychological possession and how to design an IT service to induce this perception.
Recommended Citation
Zou, Haiyun (Melody); Fang, Yulin; Sun, Heshan; and Lim, Kai Hin, "Engaging in Technology Extra-Role Behavior in a Human-IT Relationship: A Psychological Ownership Perspective" (2017). ICIS 2017 Proceedings. 30.
https://aisel.aisnet.org/icis2017/HumanBehavior/Presentations/30
Engaging in Technology Extra-Role Behavior in a Human-IT Relationship: A Psychological Ownership Perspective
Users may develop a relationship with an IT service and voluntarily contribute to it. By formally establishing a connection between human-IT relationship and user voluntary contribution, this research looks into the IT service context and focuses on two issues. First, we draw on extra-role behavior literature and propose a new typology, technology extra-role behavior (TERB), for a comprehensive understanding of user voluntary contribution in the IT service context. Second, we supplement the existing works on human-IT relationship and take a psychological ownership (PO) perspective in explaining user voluntary contribution in a user-artifact relationship. Based on PO literature, we construct a research model to depict why users are willing to contribute voluntarily with the perceived psychological possession and how to design an IT service to induce this perception.