Start Date
10-12-2017 12:00 AM
Description
While cyber incivility is becoming increasingly prevalent at the workplace, research on this topic has been largely anecdotal and not theoretically robust. Drawing from research streams on media richness, social presence and emotions, we develop a research model that examines the relationships between medium characteristics (cue multiplicity, feedback immediacy, social presence) and cyber incivility, which in turn affects emotional responses (anger and anxiety). We also examine the relationships between two negative emotions (anger and anxiety) with approach-oriented (revenge, confrontation) and avoidance-oriented (work withdrawal, avoidance) outcomes. This study extends and contributes to the research stream on cyber incivility and misbehaviors by showing that different emotions arising from cyber incivility motivate people to engage in an approach-focused or avoidance-focused response.
Recommended Citation
Lim, Vivien K.G.; Teo, Thompson S.H.; and Nishant, Rohit, "Cyber Incivility at the Workplace" (2017). ICIS 2017 Proceedings. 2.
https://aisel.aisnet.org/icis2017/General/Presentations/2
Cyber Incivility at the Workplace
While cyber incivility is becoming increasingly prevalent at the workplace, research on this topic has been largely anecdotal and not theoretically robust. Drawing from research streams on media richness, social presence and emotions, we develop a research model that examines the relationships between medium characteristics (cue multiplicity, feedback immediacy, social presence) and cyber incivility, which in turn affects emotional responses (anger and anxiety). We also examine the relationships between two negative emotions (anger and anxiety) with approach-oriented (revenge, confrontation) and avoidance-oriented (work withdrawal, avoidance) outcomes. This study extends and contributes to the research stream on cyber incivility and misbehaviors by showing that different emotions arising from cyber incivility motivate people to engage in an approach-focused or avoidance-focused response.