Start Date
11-12-2016 12:00 AM
Description
Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users’ ESM engagement behaviors. More specifically, on the user side, we examine: How do employees’ beliefs about online reputation in the reputation leaderboard influence employees’ ESM engagement behaviors? On the artifact side, we investigate: How does the design of reputation systems influence employees’ ESM engagement behaviors? We present the motivations, theoretical basis and research model, and the intended research design for the study.
Recommended Citation
Leidner, Dorothy; Tripp, John; and Zhang, Sixuan, "Understanding the Value of Reputation Systems in Enterprise Social Media (ESM)-The Impact on ESM Engagement Behaviors" (2016). ICIS 2016 Proceedings. 1.
https://aisel.aisnet.org/icis2016/SocialMedia/Presentations/1
Understanding the Value of Reputation Systems in Enterprise Social Media (ESM)-The Impact on ESM Engagement Behaviors
Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users’ ESM engagement behaviors. More specifically, on the user side, we examine: How do employees’ beliefs about online reputation in the reputation leaderboard influence employees’ ESM engagement behaviors? On the artifact side, we investigate: How does the design of reputation systems influence employees’ ESM engagement behaviors? We present the motivations, theoretical basis and research model, and the intended research design for the study.