Start Date
11-12-2016 12:00 AM
Description
Information systems (IS) research has studied trust primarily from a beneficial perspective, but has overlooked that excessive trust can also lead to negative consequences. This study seeks to understand how increasing levels of trust formed between individuals and cybersecurity systems lead to such consequences, in doing so we introduce the concepts of habitual trust and misplaced trust. Studying the development of these forms of trust in a cybersecurity system will extend our understanding of trust. Dual processing theories of cognition and expectation-confirmation theory are employed to build an integrative model to better understand the formation, sources, and consequences of habitual and misplaced trust in cybersecurity systems.
Recommended Citation
Pienta, Daniel; Sun, Heshan; and Thatcher, Jason, "Habitual and Misplaced Trust: The Role of the Dark Side of Trust Between Individual Users and Cybersecurity Systems" (2016). ICIS 2016 Proceedings. 11.
https://aisel.aisnet.org/icis2016/ISSecurity/Presentations/11
Habitual and Misplaced Trust: The Role of the Dark Side of Trust Between Individual Users and Cybersecurity Systems
Information systems (IS) research has studied trust primarily from a beneficial perspective, but has overlooked that excessive trust can also lead to negative consequences. This study seeks to understand how increasing levels of trust formed between individuals and cybersecurity systems lead to such consequences, in doing so we introduce the concepts of habitual trust and misplaced trust. Studying the development of these forms of trust in a cybersecurity system will extend our understanding of trust. Dual processing theories of cognition and expectation-confirmation theory are employed to build an integrative model to better understand the formation, sources, and consequences of habitual and misplaced trust in cybersecurity systems.