Start Date
11-12-2016 12:00 AM
Description
In a digital world, service designers need to apply design techniques to meet increasing user expectations. While there are many design techniques out there, the current taxonomies of design techniques provide little guidance for designers when it comes to selecting appropriate design techniques during the design process. Hence, a well-structured taxonomy is needed. This research-in-process seeks to apply a taxonomy development method to classify design techniques and to identify important dimensions in order to provide an overview of digital service design techniques. Our preliminary results present a taxonomy with five dimensions, each of which includes mutually exclusive and collectively exhaustive characteristics. In future research, we plan to evaluate the usefulness of our taxonomy and compare our taxonomy with those that are currently available. Furthermore, we expect to look into the potential interrelations among the dimensions and build a model that explains and predicts the appropriate techniques for a given situation.
Recommended Citation
Liu, Xuanhui; Werder, Karl; and Mädche, Alexander, "A Taxonomy of Digital Service Design Techniques" (2016). ICIS 2016 Proceedings. 5.
https://aisel.aisnet.org/icis2016/Human-ComputerInteraction/Presentations/5
A Taxonomy of Digital Service Design Techniques
In a digital world, service designers need to apply design techniques to meet increasing user expectations. While there are many design techniques out there, the current taxonomies of design techniques provide little guidance for designers when it comes to selecting appropriate design techniques during the design process. Hence, a well-structured taxonomy is needed. This research-in-process seeks to apply a taxonomy development method to classify design techniques and to identify important dimensions in order to provide an overview of digital service design techniques. Our preliminary results present a taxonomy with five dimensions, each of which includes mutually exclusive and collectively exhaustive characteristics. In future research, we plan to evaluate the usefulness of our taxonomy and compare our taxonomy with those that are currently available. Furthermore, we expect to look into the potential interrelations among the dimensions and build a model that explains and predicts the appropriate techniques for a given situation.