Start Date
12-13-2015
Description
Hospitals are complex organizations where inefficiencies and medical errors are unfortunately all too common. In order to increase both the efficiency and quality of care delivery, hospitals have turned to healthcare information technology (HIT) in general, and computerized provider order entry (CPOE) in particular. CPOE can impact clinical care process in a number of different ways, however, two things that it brings are process standardization and improvements in documentation quality. Our study traces physicians' response to a CPOE implementation at a large urban Southeastern hospital. Our results reveal an interesting progression over time in how process standardization and documentation quality impact physician perceptions of job demands and process benefits. The progression surfaces the mechanisms through which physicians develop benefit perceptions for turnaround time and medical error reduction quality and how they experience job demands during a CPOE implementation.
Recommended Citation
Rai, Arun; Keil, Mark; and Mindel, Vitali, "How Does Computerized Provider Order Entry Implementation Impact Clinical Care Quality, Cycle Time, and Physician Job Demand Over Time?" (2015). ICIS 2015 Proceedings. 4.
https://aisel.aisnet.org/icis2015/proceedings/IShealth/4
How Does Computerized Provider Order Entry Implementation Impact Clinical Care Quality, Cycle Time, and Physician Job Demand Over Time?
Hospitals are complex organizations where inefficiencies and medical errors are unfortunately all too common. In order to increase both the efficiency and quality of care delivery, hospitals have turned to healthcare information technology (HIT) in general, and computerized provider order entry (CPOE) in particular. CPOE can impact clinical care process in a number of different ways, however, two things that it brings are process standardization and improvements in documentation quality. Our study traces physicians' response to a CPOE implementation at a large urban Southeastern hospital. Our results reveal an interesting progression over time in how process standardization and documentation quality impact physician perceptions of job demands and process benefits. The progression surfaces the mechanisms through which physicians develop benefit perceptions for turnaround time and medical error reduction quality and how they experience job demands during a CPOE implementation.