Location
260-051, Owen G. Glenn Building
Start Date
12-15-2014
Description
This paper examines the orientations of information systems (IOS) between characteristics of flexibility and standardization in the specific case of service innovations. More specifically it investigates the often taken for a fact tension between standardization and flexibility in this context. We explore this issue based on a case study drawn from the banking industry. Evidence is based on data collected over a significant period of time. Results show that in an innovative BPO, standardization and flexibility relationships depend on the level of analysis of the information system and involve a large number of elements that have been only partially considered in the literature.
Recommended Citation
Raymond, Myriam; Rowe, Frantz; and Antheaume, Nicolas, "Inter Organizational System flexibility and standardization in innovative services: complementarity, opposition or independence?" (2014). ICIS 2014 Proceedings. 44.
https://aisel.aisnet.org/icis2014/proceedings/ISStrategy/44
Inter Organizational System flexibility and standardization in innovative services: complementarity, opposition or independence?
260-051, Owen G. Glenn Building
This paper examines the orientations of information systems (IOS) between characteristics of flexibility and standardization in the specific case of service innovations. More specifically it investigates the often taken for a fact tension between standardization and flexibility in this context. We explore this issue based on a case study drawn from the banking industry. Evidence is based on data collected over a significant period of time. Results show that in an innovative BPO, standardization and flexibility relationships depend on the level of analysis of the information system and involve a large number of elements that have been only partially considered in the literature.