Consumerization and IT Department Conflict

Presenter Information

Hope Koch, Information Systems, Baylor University, Waco, TX, United States.Follow
Sixuan Zhang, Information Systems, Baylor University, Waco, TX, United States.Follow
Laurie Giddens, Baylor University, Waco, TX, United States.Follow
Nash Milic, Information Systems, Baylor University, Waco, TX, United States.Follow
Kevin Yan, Information Systems, Baylor University, Waco, TX, United States.Follow
Patrick Curry, Technology Integration, US Army War College, Carlisle Barracks, PA, United States.Follow

Location

260-051, Owen G. Glenn Building

Start Date

12-15-2014

Description

After years of banning consumer devices (e.g., iPads and iPhone) and applications (e.g., DropBox, Evernote, iTunes) organizations are allowing employees to use their consumer tools in the workplace. This IT consumerization phenomenon will have serious consequences on IT departments which have historically valued control, security, standardization and support (Harris et al. 2012). Based on case studies of three organizations in different stages of embracing IT consumerization, this study identifies the conflicts IT consumerization creates for IT departments. All three organizations experienced similar goal and behavior conflicts, while identity conflict varied depending upon the organizations’ stage implementing consumer tools (e.g., embryonic, initiating or institutionalized). Theoretically, this study advances IT consumerization research by applying a role conflict perspective to understand consumerization’s impact on the IT department.

Recommended Citation

Koch, Hope; Zhang, Sixuan; Giddens, Laurie; Milic, Nash; Yan, Kevin; and Curry, Patrick, "Consumerization and IT Department Conflict" (2014). ICIS 2014 Proceedings. 32.
https://aisel.aisnet.org/icis2014/proceedings/ISStrategy/32